Shipping policy

Shipping and Delivery

We fulfill eligible orders through our local and overseas fulfillment network to provide efficient order processing and a reliable delivery experience. Inventory and warehouse support in selected regions help reduce handling times and improve overall shipping efficiency.

Under normal operating conditions, standard delivery typically takes approximately 5–12 business days, depending on the destination, product availability, carrier schedules, customs processing where applicable, and other transportation factors.

For customers who require faster delivery, expedited shipping may be available for eligible orders and destinations. Expedited delivery typically takes approximately 2–5 business days under normal conditions.

Please note that shipping services may be limited or unavailable in certain remote islands, rural areas, or other locations that are difficult for carriers to access. In some regions, customers may be required to collect their package from a designated local pickup point or carrier facility.

Once an order has been processed and shipped, tracking information will be provided whenever available. Customers can use this information to monitor the progress and estimated delivery status of their shipment.

All delivery timeframes are estimates and are not guaranteed. Actual delivery times may occasionally be affected by factors outside our direct control, including severe weather, public holidays, carrier disruptions, customs inspections, transportation delays, or temporary service limitations.

We work closely with our fulfillment and logistics partners to maintain efficient order processing and dependable delivery services. We also continuously review and improve our shipping procedures to provide customers with a smoother, more convenient, and reliable shopping experience.